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Jadid.com is a smart financial brokerage and e-commerce platform specifically designed to support the personal e-commerce model. It connects brokers and shoppers (as independent parties) to facilitate the sale of luxury fashion products in a trusted and automated manner that safeguards the rights of both sides and offers a refined, secure shopping experience from anywhere.

Do you have refined taste and experience in e-commerce? If you're skilled at smart sourcing of luxury products and understand the needs of discerning shoppers, then join the broker network at Jadid.com with ease. Start by creating a new broker account, or contact us directly via: 📱 WhatsApp: +966-502200089 📧 Email: info@jadid.com Be part of a platform that brings together style, professionalism, and opportunity.

You can request a product easily through a few simple steps: Search for the product you want within the platform, or send a link from any external website along with specific details such as color, size, etc. Choose the offer or price that suits you from the list of trusted brokers, based on their ratings and experience. Confirm your request and follow the secure payment steps within the platform. Track your order status in real time through your personal dashboard until the product is delivered to you. Here, everything is automated and secure — offering you a refined experience from start to finish. .

You can choose the most suitable broker by following these steps: 1- Browse the broker’s profile Get to know the broker’s background, expertise, and specialty areas. 2- Review previous customer ratings Read reviews and feedback from other shoppers to understand the quality of service and professionalism. 3- Check their order history Make sure they have experience with the type of products you’re looking for (fashion, watches, bags, etc.). 4- Choose based on your style and needs Some brokers are known for speed, others for precision, and some specialize in specific brands. 5- Look for highlighted tags on the platform Such as “Most Trusted,” “Top Requested,” or “Brand Expert.”

At Jadid.com, we ensure the highest levels of trust and professionalism through the following: 1- Agent Verification Before Approval Each agent’s profile and experience are thoroughly reviewed to ensure they meet the platform’s standards. 2- Customer Reviews Displayed Publicly You can view honest feedback and real experiences from previous shoppers on each agent’s profile page. 3- Access to Agent Performance History Review the number of completed orders and satisfaction rates to get a clear view of the agent’s performance. 4- Smart Rating System Our system evaluates agent performance based on precise metrics such as response speed, reliability, and order accuracy. 5- Ongoing Quality Monitoring by Support Team To maintain high service standards, our support team continuously monitors agent performance.

We offer you flexible and secure payment options that suit your lifestyle, including: 1- Credit cards (Visa – Mada – MasterCard) and bank transfers Pay directly using your bank card with complete ease and full confidentiality. 2- Installment payments via Tabby and Tamara Split your purchases into interest-free installments through our trusted partners—no credit card required. 3- A fully secured payment system The amount is held by the platform until you confirm receipt of the product, ensuring your rights are protected.

If you’ve forgotten your password or are unable to log in: Go to the login page. Click on the “Forgot Password?” link below the login form. Enter the email address associated with your Jadid.com account. You will receive an email with a link to reset your password. Click the link and follow the instructions to set a new password. Note: If you don’t receive the email within a few minutes, check your Spam or Junk folder, or make sure you entered the correct email address. Still having trouble? Contact us via [Technical Support] or email us at: info@jadid.com

1- Current Password This is the password you currently use to log in to your Jadid.com account. We require it to verify your identity before changing your password. 2- New Password This is the new password you want to use to access your account. Make sure to choose a strong and memorable password. 3- Confirm Password We ask you to re-enter the new password to ensure there are no typing errors and that both entries match.

Once your order is confirmed, you’ll receive an email or an in-platform notification containing your order number and a tracking link. You can also track your order status by: Logging into your Jadid.com account. Navigating to "My Orders" from the main menu. Selecting the order you wish to track. You will then see the shipping details and delivery stages, from the intermediary to final delivery. Note: If no updates appear within 48 hours, please contact the intermediary directly or reach out to our support team.

We’d be happy to hear from you through: WhatsApp or phone call at: +966502200089 Or via email: info@jadid.com

Financial Settlement Procedures: Jadid.com initiates the process of transferring the amounts due to the broker after the successful closure of the transaction, within a maximum period of seven (7) business days. To activate these procedures, the shopper must confirm receipt of the product within the specified inspection period, which is forty-eight (48) hours starting from the actual date and time of product delivery. If receipt is not confirmed within this period, the transaction will be automatically closed, and the transfer process will proceed according to the approved procedures within seven (7) business days from the closing date

A brokerage service fee shall be imposed on the total amount paid as follows: the buyer shall bear 1.5%, and the service provider shall bear 2% of their commission. The minimum deduction for each party shall be the equivalent of USD 3, or the applicable percentage, whichever is greater, in accordance with the legally binding terms and conditions agreed upon by the parties. These fees are charged in consideration of providing a legally structured commercial platform that complies with all applicable regulations related to consumer and merchant protection, and that promotes a transparent business environment ensuring integrity and fairness at all stages of the process. Jadid.com is legally committed to ensuring that the product is received by the client within the specified inspection period, and to transferring the service provider’s entitled funds immediately upon successful closure of the transaction, in accordance with signed agreements and contracts, and in compliance with applicable e-commerce and data protection laws. Brokerage fees are calculated and deducted transparently from the executed transaction amount, without any monthly subscription fees or additional charges, while ensuring the legal rights of both parties are preserved in the event of any disputes or claims. These fees are charged in return for providing a legally regulated commercial platform that complies with all relevant regulations and consumer and trader protection laws, fostering a transparent business environment that ensures integrity and fairness at every stage of the process. Jadid.com is legally committed to guaranteeing the receipt of the product by the customer within the specified inspection period and ensuring the transfer of due payments to the broker upon successful closure of the transaction, according to the agreements and contracts signed, in compliance with applicable e-commerce and data protection laws. Brokerage fees are calculated and deducted transparently from the executed transaction’s value, without any monthly subscription fees or additional charges, while safeguarding the legal rights of both parties in the event of any disputes or claims.

Yes, Jadid.com officially documents all transactions carried out on the platform, fully complying with applicable local laws and in accordance with the terms and conditions agreed upon by the parties.

adid.com’s services are currently limited to the Kingdom of Saudi Arabia only. The work of brokers on the platform is subject to the applicable Saudi laws and regulations, and the service is not available for international use.

In Jadid.com, we are committed to providing a trustworthy and transparent shopping experience. Therefore, we emphasize that the return policy: 1- Depends on the product’s condition and its compliance with the stated specifications. 2- Some brokers may clarify that returns are not available, especially for unique or limited products. However, we guarantee your right of return in the following cases: - If the product does not match the specifications or images displayed on the platform. - If the product arrives damaged or with manufacturing defects. - If there is proven misrepresentation in the product description or misleading presentation. In these cases, you are entitled to a full refund after deducting the procedural fee, which equals 1% of the product’s value. The request will be evaluated and verified by our support team before approval. We always advise you to check the product details before completing the order and carefully read the broker’s notes." Would you like me to also provide this translation with [translate:] markup for language learning purposes?

Yes, if you haven’t received after the agreed shipping period, you can submit a full refund request by contacting our Customer Support team. Your case will be reviewed and verified, and the eligible amount will be refunded in full after deducting a processing fee not exceeding 1%, ensuring you a safe and reliable shopping experience.

If you're unable to complete your payment, please follow these steps to resolve the issue efficiently: Try an alternative payment method: Retry using a different card or choose another available method, such as "Cash on Delivery" (if applicable to your order). Check for any deductions: If the amount was deducted from your account despite the failed transaction, don’t worry — the payment will usually be automatically refunded to your original payment method within 7 to 10 business days, depending on your bank or service provider. Contact customer support: If the issue persists or the refund is not received within the stated period, please reach out to our Customer Support team for assistance and to ensure your rights are fully protected. At Jadid.com, we guarantee a secure, reliable, and seamless payment experience at all times.