Your use of the Jadid.com platform—whether via the website or mobile applications—constitutes a legal acknowledgment of your full commitment to protecting the platform’s rights. Continued use or registration on the platform is deemed as explicit and prior agreement that you have read, understood, and accepted all terms and conditions stated herein. These obligations apply to all users upon accessing or using the platform..
Jadid.com is a premium digital platform that connects discerning shoppers with professional intermediaries in the world of global fashion. We offer an automated, secure, and refined shopping experience—from selecting the item to receiving it—supported by a network of trusted brokers. Because every piece matters to you, we craft a journey that reflects your individuality..
Users must be at least 18 years old. Jadid.com reserves the right to request documents to verify age when necessary.
Users must provide accurate and up-to-date account information, including full name, profile photo, freelance license (if applicable), bank account details, and any other required data.
Providing false information or impersonating another person may result in temporary or permanent account suspension.
Each user is allowed only one account per email address on Jadid.com. The user bears full responsibility for all activities carried out through their account.
Account sharing among individuals, teams, or companies is strictly prohibited.
The user is responsible for protecting their login credentials.
In case of unauthorized account access, the user must immediately notify the Jadid.com administration.
Unless the context indicates otherwise, the following terms shall have the meanings assigned below:
1- Platform: Refers to Jadid.com, including its official website and all affiliated mobile applications.
2- Regulations: The operational policies governing Jadid.com and all associated directives.
3- Policies: All guidelines issued by Jadid.com to regulate service usage and ensure quality standards.
4- Visitor: Anyone browsing the platform without creating an account.
5- Member: Any registered user—whether shopper or intermediary.
6- Account: The user’s personal profile containing their data and access to platform services.
7- Profile Information: Data provided by members including full name, specialization, skills, city and country, and work history (for intermediaries).
8- Shopper / Intermediary: A registered member of Jadid.com either as a shopper requesting luxury products or as a broker providing those services.
9- Products and Services: All offerings presented by intermediaries or requested by shoppers via the platform.
10- Review: Shopper feedback on the intermediary’s performance after receiving the product, based on platform-defined criteria.
11- Platform Commission: A fee shall be deducted from the total amount paid as follows: the buyer shall bear 1.5%, and the service provider shall bear 2% of their commission. The minimum deduction for each party shall be the equivalent of USD 3, or the applicable percentage, whichever is greater. Exceptions may apply at the sole discretion of the Platform’s management, including, without limitation, cases where the buyer cancels the project without a valid justification.
12- Tax: Refers to the 15% VAT applied to platform fees and commissions, which is non-refundable.
Jadid.com aims to deliver a luxurious and secure shopping experience, while empowering professional intermediaries through a transparent system built for global scalability and quality.
They can advertise services such as fashion coordination, shipping, delivery, logistics tracking, and consulting in product selection.
Clients can explore and request trusted services from intermediaries to access the latest fashion items from global fashion houses via their official websites.
Jadid.com serves as a facilitator between intermediaries and shoppers and is not a party to any contract or agreement.
Key responsibilities include:
1- Relationship Management: Providing a safe and private environment for user interactions.
2- Secure Payments: Funds are held in escrow until the service is delivered and confirmed.
3- Communication Oversight: All discussions must occur within the platform to ensure transparency.
4- Delivery Supervision: Clear mechanisms for delivery, revisions, and file handover.
5- Dispute Resolution: The platform may intervene to resolve conflicts fairly.
6- Refunds: Shoppers may request refunds under defined conditions, with applicable fees and taxes deducted.
Upon registration, the user agrees to:
1- Accurate Data: Provide and maintain truthful information.
2- Legal Responsibility: Be fully liable for any incorrect or misleading data.
3- Policy Adherence: Accept all platform terms and not include contact info to bypass the platform.
4- Fair Use: Limit to one account. Issues must be addressed through support.
5- Profile Representation: Use a real, appropriate photo and summary with no external links or contact info.
6- Account Suspension: Jadid.com may suspend or delete accounts violating policies without notice.
By registering, the intermediary agrees to:
1- Professional Eligibility: Be legally and professionally authorized to offer the listed services.
2- Legal Compliance: Avoid offering prohibited or inappropriate content.
3- Licensing: Confirm possession of all necessary permits.
4- Accurate Description: Provide clear, truthful descriptions and properly categorize offerings.
5- No Misuse: Avoid spam or unrelated promotions.
6- Fixed Terms: No changes to terms after client acceptance.
7- Proper Categorization: Use correct classifications or consult the platform team.
8- Liability: Be fully responsible for published content and any legal consequences.
9- Ratings: Cannot contest reviews or rankings.
10- Feedback Policy: Cannot request removal/editing of client reviews.
11- External Content: Responsible for any links or third-party content posted.
12- Return/Exchange Policy: Must clearly state this within service descriptions.
13- Link Usage: May only link to Jadid.com’s homepage with prior approval.
14- Bank Details: Must exactly match the account owner’s personal data.
The shopper must:
1- Be legally eligible to make purchases and assume their obligations.
2- Refrain from posting misleading or inappropriate information.
3- Use their account personally or through an authorized individual only.
4- Bear legal responsibility for all account activity.
5- Avoid using the platform to promote external services or websites.
1- Members must use platform-obtained data strictly for relevant service interactions.
2- All member data, listings, and related content are the exclusive property of Jadid.com.
All official notifications sent via registered contact methods or the internal messaging system are deemed valid three days from dispatch.
Messages from users to Jadid.com are valid only if sent to the designated email address:
info@jadid.com (or another official address)
Dear Broker,
The platform provides an innovative SaaS service that enables you to offer distinguished and professional services to your clients with ease.
However, we, at Jadid.com, are not responsible for any content you publish as an agent, which remains your personal responsibility. You are prohibited from providing or distributing obscene, inappropriate, or promotional content related to such material, as this violates the platform's Terms of Use and may lead to consequences.
Jadid.com reserves the full right to review and monitor any content submitted by members on the platform and, at its sole discretion, to delete, modify, or remove any material deemed to violate the Terms of Use, affect public order, or infringe on the rights of others—without prior notice and without any liability towards the platform.
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1. Indemnification.
Each member of Jadid.com (the “Platform”) shall defend, indemnify, and hold harmless the Platform, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
a. Any error, negligence, or breach of these Terms of Use or of any applicable laws or regulations by the member;
b. Any contracts, agreements, products, or services entered into, offered, or provided by the member through the Platform.
2. Reimbursement.
The member shall promptly reimburse the Platform for any amounts paid in connection with such claims, including any judgments, settlements, or legal expenses incurred.
3. Remedies for Breach.
In the event of any breach by the member of these Terms of Use or the Platform’s policies, the Platform reserves the right, in its sole discretion, to take any one or more of the following actions without prejudice to any other rights or remedies available under law:
a. Issue a written warning or an in-account notice, each of which shall have binding legal effect;
b. Suspend the member’s account, whether temporarily or permanently;
c. Remove or delete any infringing content, postings, or communications..
All disputes shall be resolved by the competent judicial authority in the Kingdom of Saudi Arabia, which holds exclusive jurisdiction.
Technical issues, disputes, or suggestions must be submitted via the designated electronic form on the Contact Us page.
Jadid.com commits to addressing issues promptly and transparently.
Users accept full responsibility for their use of the platform.
Jadid.com disclaims liability for losses, technical errors, or third-party actions.
No guarantees are provided for outcomes or the accuracy of platform content.
Jadid.com reserves the right to update terms and policies at any time without prior notice.
Changes take effect upon publication. Continued use constitutes acceptance.
In the event of discrepancies, the latest published version shall prevail.
Last updated: July 2025
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